AYes. The entire hotel is equipped with wireless LAN. There is no charge to connect to the internet using Wi-Fi.
QIs it possible to use USB chargers?
AYes. The hotel is fully equipped with USB sockets.
QCan I smoke in my guest room?
ANo. The entire facility is non-smoking. You can smoke in the designated space outside of the building.
QWhat are the check-in and check-out times?
ACheck-in is at 15:00pm and check-out is at 11:00am. (May vary depending on plan.)
QCan I check out late?
AIt depends on occupany. Since there is only one room for each suite and universal room in the hotel, it is impossible if there is a reservation at that date on your departure. Except for those rooms, 1,000 yen per hour will be applied as an extra charges until 3:00 pm.
QCan I check in early?
AIf you would like to check in before 15:00, we will hold the room for you beginning the previous day, which means you will be charged for an additional night.
QDo you have children’s rates?
AChildren age 7 and up are charged the same rate as adults. Children age 6 and under stay at the adult rate as well, provided they will be using a bed or futon of their own, not sleeping with an adult guest.
QIf my child sleeps in my bed, will they still be charged?
AThere is no charge for children age 6 and under if they will be sleeping with an adult guest. For further detail, please consult us by email before you make a reservation online.
QIs it possible to use wheelchairs in the hotel?
AYes. We have a barrier-free room (28 sq m/300 sq ft.)
QAre there refrigerators in the guest rooms?
AYes. Every room is equipped with an empty refrigerator.
Q Are there rooms where my pet can stay with me?
AWe ask that you refrain from bringing pets.
QWhat TV programs are available?
AYou can view digital and BS digital broadcasts.
QCan I use my credit card?
AYes. We accept VISA, MasterCard, JCB, AMEX, Diners Club and UnionPay cards.
QHow do I get to the hotel from Narita Airport?
AIf you’re coming by train, it’s approximately 58 minutes to Oshiage Station on the Keisei Sky Access (1,184 yen as of October 2019.) The hotel is about a three-minute walk from Oshiage Station.
If you’re using the airport shuttle, disembark at the Tobu Hotel Levant Tokyo stop. From there, it’s about ten minutes by taxi. (As of October 2019, the shuttle is 2,900 yen, and taxis are approximately 1,000 yen.)
QHow do I get to the hotel from Haneda Airport?
AIf you’re coming by train, it’s approximately 38 minutes to Oshiage Station on the Keikyu Limited Express (520 yen as of October 2019.) The hotel is about a three-minute walk from Oshiage Station.
If you’re using a bus “Tobu Skytree Shuttle®”, disembark at Tokyo Skytree Town®, the last stop. From there, it’s about three minutes by walk. (As of October 2019, the shuttle is 940 yen.)
QIs there a parking lot available?
AWe have a parking lot for disabled guests. Please make advance reservations.
QDo you have a parking lot for bicycles?
AThere are six free parking spots for bicycles available on a first-come, first-served basis. We don’t have parking facilities for motorcycles.
QWhat equipment can I borrow for free?
AThe following items are available, but the numbers are limited:
Electrical appliances: Air cleaner and humidifiers, trouser presses, DVD players, irons, extension cords
Bedding: Baby beds, bed guard rails, Pyjamas, Bathrobe
Amenities: Nail clippers, sewing sets
QI’d like to have my luggage delivered to the hotel in advance. How can I do that?
APlease write the date you are scheduled to arrive and your name in the “notes” space on your delivery form before sending it to the hotel.
QCan I ship my luggage from the hotel?
AYes, we can ship your luggage via delivery service.
QDo you have laundry and/or dry-cleaning services?
AIn order to prevent the spread of new coronavirus infections, the service will be suspended for the time being.
QIs there a laundromat inside the hotel?
ANo. Please use the laundry service.
Q Is there a shop inside the hotel?
ANo. There are supermarkets and convenience stores one minute from the hotel on foot.
The Hotel Neighborhood
QIs there a convenience store nearby?
AYes, a one-minute walk from the hotel.
QIs there a place where I can exchange money nearby?
AWorld Currency Shop Tokyo Skytree Town, Soramachi Branch is approximately eight minutes away on foot. They are open from 12:00 to 17:00. Additionally, at the Seven Bank ATM located two minutes away on foot, you can use your credit card to make withdrawals in Japanese yen.