Frequently Asked Questions


■About Hotel Facilities

QAre there parking spaces available?
AParking spaces are not available, we recommend coming via public transport.
QIs internet available within the hotel?
AInternet is available throughout the hotel and in guest rooms, please ask for the password upon check in.
QIs there a public bath on the grounds?
ANo there is no public bath within this hotel.
QIs there a smoking area?
AThere is no smoking area in the hotel.

■Regarding Services

QWhat time is Check in and Check out?
ACheck in starts from 15:00 and Check Out is by 11:00. For Early Check In and Late Check Out, please contact the hotel.
QCan I please leave my luggage with the front desk before or after checking in/out?
AYes we can take care of it at the front desk, please kindly approach a staff member. Please keep valuables such as passports on your self.
QCan I pay with credit card?
AWe accept various credit cards payment methods. VISA/JCB/Master Card/Diners/AMERICAN EXPRESS/ UnionPay/MUFGCARD/DC/UFJ Card/NICOS/ Discover
QIs there a cancellation fee?
AOur cancellation policy is as follows. No show:100%、On the day:100%、Day before:100%